Get Help with Digital Banking
Bank on your schedule. Ask a Digital Ambassador about 24/7 digital banking.
Dedham Savings offers a Digital Ambassador program to assist customers with accessing digital services. Digital Ambassadors are specially trained employees available at every branch who help customers learn how to bank from anywhere.
In addition to undergoing specialized training, Digital Ambassadors are all active users of the Bank’s digital tools, which gives them first-hand knowledge of the workings and nuances of each service. Ambassadors also learn common troubleshooting tips for both web-based and mobile-based services.
Digital Ambassadors have an array of tools available to assist and support customers. - Worksheets: Special worksheets with step-by-step instructions are available in all branches, which guide customers through signing up for and using services such as online banking, mobile banking, and mobile wallet.
- Videos: Companion instructional videos are also available, showing the screens and steps customers will experience during sign up and use of a service. These videos can be found anytime on the Dedham Savings YouTube channel. The videos are also shared periodically on the Bank’s social media sites.
- FAQs: Both the worksheets and videos have also been incorporated into the bank’s website FAQs page to provide easily accessible self-help information to customers.
If you haven’t yet tried online or mobile banking, plus the many companion services like mobile deposit and card controls, reach out today or visit your favorite branch and ask to speak to a Digital Ambassador.
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