Remote Access Fraud: Protect Your Personal and Financial Information
Dedham Savings is committed to helping protect your personal and financial information. We are aware of an active fraud scam that is targeting customers and their devices. Beware of scammers contacting you unexpectedly through a phone call, text message, or both, pretending to be Dedham Savings or other legitimate businesses.
Here’s how the scam works:
The scammer asks for remote access to your device to resolve a fictitious issue. They may send you a link or suggest an app to download in order to gain access to your device. The scammer may use tactics such as: tech support help (you have a virus on your computer or your online banking has been locked), promising a refund, requiring a payment on an outstanding balance, etc.
The scammer will use the access and information you’ve provided to access your account and transfer funds out of your account.
What to do if you receive this type of suspicious request: - Do not click any links or download any apps.
- Contact the phone number on the Dedham Savings Website to speak with a true Bank Representative
- Stop all communication with the suspected party Contact the local police to report activity
- Reminder, Dedham Savings will never call you to ask for remote access to your device.
We maintain the most current information about scams and fraud on our website. We encourage you to check out this Security page periodically to stay up to date. We also encourage you to opt in to informative texts from Dedham Savings, where we share important updates about the latest fraud scams.
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